Since January 2022, Loop has worked closely with a Fortune 500 company, a global leader in payroll and HR solutions, to address a range of staffing challenges. Over time, the partnership has evolved, with Loop playing a crucial role in consulting on and refining the client's recruitment process, particularly for seasonal roles.
Business Challenge
Before partnering with Loop, the client struggled with sourcing qualified candidates for seasonal positions. The company's recruitment process, especially for entry-level roles, was complex and time-consuming. They needed a staffing partner capable of finding suitable candidates for positions quickly, while also helping candidates navigate their system and get hired faster. Additionally, the client was seeking to improve its talent pipeline, especially for temporary and seasonal positions that are essential to accommodate peak workloads.
These staffing challenges impacted their overall operations, causing delays in onboarding and difficulties maintaining the necessary workforce during high-demand periods.
Solution
Loop implemented several targeted solutions to meet the client's recruitment needs. An updated communication strategy developed alongside their hiring managers allowed Loop to source, screen, and submit candidates more efficiently. The team assisted with background checks, financial information approvals, and system navigation, helping streamline internal operations for managers who were not involved in hiring on a daily basis.
Loop also leveraged a range of sourcing tools and methods to identify qualified candidates for key roles, including live chat agents, staffing coordinators, HR business advisors, technical support specialists, benefits specialists, and payroll support staff. In order to meet and exceed the client's high standards for qualifications, experience, and cultural fit, Loop customized a screening procedure that ensured candidates met specific requirements. Known for inclusivity, the client was particular about finding candidates who aligned with their values and organizational culture, and Loop successfully sourced candidates who fulfilled these expectations.
Impact
The collaboration between the client and Loop yielded significant improvements in hiring. One of the most notable outcomes was an increase in retention rates year over year. Loop's quick response times, meticulous follow-up, and on-call communication were instrumental in maintaining a smooth hiring process. The majority of candidates placed by Loop were converted to full-time roles within 90 days, despite starting as contractors. This quick conversion was particularly valuable for the client's seasonal positions, where Loop often managed as many as 120 contractors at once.
These staffing improvements enabled the client to maintain operational efficiency during peak seasons, helping them meet their business objectives without disruptions.
“I call Loop when I need to hire someone quickly. Their team will often have a contractor in the seat faster than I can get a req approved for an FTE."
Denis, Vice President - Service Operations
Why Loop
The client chose to partner with Loop due to the staffing company's demonstrated track record of success. Having built its reputation from smaller staffing engagements to large-scale partnerships with major brands and Fortune 500 companies, Loop's focus on delivering exceptional service, personalized candidate care, and rapid turnaround times stood out. Loop has been providing call center and technical support since 2015 and has earned a reputation for excellent communication and hands-on approach. With onsite resources who guide hires through employment-related questions and challenges, Loop's personalized touch, professionalism, and reliable delivery differentiates it from other staffing agencies.
Loop's collaboration with the client has proven to be a valuable partnership, marked by exceptional speed, communication, and quality of service. Our client's feedback has been consistently positive, highlighting Loop's ability to quickly fill positions and maintain excellent communication throughout the hiring process. Through this ongoing partnership, Loop has helped improve the hiring processes, meet the client's evolving demand for talent, and enhance the quality of their contracted staff.