Case Studies

TaxSlayer, an Augusta-based online tax preparation company, has faced seasonal hiring challenges since its inception in the early 2000’s. The company’s call volume increases steadily for roughly six months leading up to Tax Day in mid-April, and then falls off dramatically beginning in May. This results in a unique need for skilled, informed employees for nearly half the calendar year.

The discovery phase of Loop’s partnership with Unisys began in 2016, shortly after the company’s hiring of a new Site Director. At the time, Unisys was still relatively new to the Augusta market and had faced some initial challenges staffing their recently renovated 300-person call center. Unisys partners with a Managed Service Provider, The Pinnacle Group, which coordinates staffing relationships with multiple vendors to secure talent. Unisys recommended Loop’s services to The Pinnacle Group (Pinnacle) and we began the process of identifying challenges and exploring strategies to overcome them.

Sara met Donald King, Loop’s Director of Staffing, at a Young Professionals of Augusta networking event. Sara was active in the job market but had not identified the right fit for herself. She spoke to Donald about her career interests and he told her to call him the next day. Within two weeks she had…